New security features on Madaraka Express

New security features on Madaraka Express

Beginning Wednesday August 9, 2017, Kenya Railways will introduce new measures to ensure more improved security and smooth operations on the Madaraka Express.

All tickets for the Madaraka Express will bear the names and National ID (or Passport Number) of passengers to whom they are issued. In this regard all passengers looking to purchase tickets will be required to provide their full names and National Identity Card Number when purchasing their ticket. Those purchasing bulk tickets will be required to provide the full list of passengers who intend to travel along with their National Identity Card Number or Passport numbers.

According to Kenya Railways Managing DIrector Atanas Maina, all passengers who purchase tickets to travel on the Madaraka Express will be required to present their ticket along with their original National ID or Passport to enable them access the station and board the train as part of the check-in process. “He added: All minors will likewise have tickets bearing their names, however, the ticket will indicate that the bearer is a “child” as opposed to outlining their identification details.”

In addition to purchasing tickets at the stipulated termini, those who wish to purchase tickets can also use the customer service call-in option, via 0709388888 upon which they will receive M-Pesa payment details. The line is active daily between 7 am to 4 pm.

Kenya Railways is working with the Operator, China Road and Bridge Corporation (CRBC) to make the system more efficient and accessible. Kenya Railways is also working on an online purchase and payment system in order to improve efficacy of the ticketing process.

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