Photo courtesy;KQ
Kenya Airways (KQ) has been awarded the “Best Airline Staff Service in Africa” at the 2024 World Airline Awards. The announcement ceremony was held on June 24th, 2024 at the Fairmont Windsor Park in London.
Hosted by Skytrax, the international air transport rating organization, the World Airline Awards are renowned as the “Oscars of the aviation industry.”
Established in 1999, the awards are entirely independent relying on the world’s largest airline passenger satisfaction survey, with millions of travelers participating each year. Airlines are not charged for participation, ensuring the integrity of the results.
Commenting on the award, Kenya Airways Group Managing Director and CEO, Allan Kilavuka, expressed his gratitude for the recognition, stating, “This achievement is a testament to the unwavering dedication and exceptional service demonstrated by our team members each day. Receiving the Best Airline Staff Service in Africa award serves as a significant motivation for us to continue striving for excellence in service delivery and passenger satisfaction.”
Over 100 customer nationalities participated in the 2023-2024 survey and over 350 airlines were included in the survey results. As Kenya took the lead in the category, South African Airways and Rwanda Air followed suit as the runners-up.
“We congratulate Kenya Airways on this achievement of being named the Best Airline Staff Service in Africa at the 2024 World Airline Awards. This service and hospitality accolade should be a source of pride for the management and staff of Kenya Airways,” commented Edward Plaisted, CEO of Skytrax.
KQ has previously been honored with other awards including.
In 2022 the World Travel Awards recognized KQ as Africa’s Leading Airline, Africa’s Leading Airline Brand, Africa’s Leading Airline – Business Class, and Africa’s Leading Inflight Magazine (Msafiri).
